Problems With Your Dentist

It is important to note that PCDS does not handle complaints.

Patients who have complaints about a dentist have several options:

• The first step is to initiate a conversation with the dentist and calmly and respectfully voice your complaint to him or her directly. You may need to make an appointment to do so, but it is an essential first step. Be prepared to outline the reasons for your dissatisfaction and have some idea of what you would like the dentist to do to remedy your complaint.
• If the first attempt to reach a satisfactory resolution is unsuccessful, you may wish to consider mediating your complaint. Mediation is available through an outside professional mediator. Members of the Pennsylvania Council of Mediators are available to serve as mediators to resolve disputes involving dental services. Mediators act as a neutral third party to help the dentist and patient understand the issues and explore mutually agreeable solutions. Professional mediators work both independently or through community mediation centers. *There is usually a fee for mediation services. You can visit their website here.
• If you have pursued these options above and still have not reached a mutually satisfactory resolution of your complaint, you may wish to contact a private attorney who will advise you on the merits of your complaint. Be sure to discuss attorney fees at your first meeting.